JPMorgan, KPMG Pioneer AI in Performance Reviews, Balancing Efficiency with Employee Trust

While AI can save time and potentially offer more objective feedback, there are significant concerns about its drawbacks. JPMorgan Chase is allowing managers to use an internal chatbot but emphasizes it's not a substitute for human judgment and cannot be used for scoring or decision-making.

Experts caution that over-reliance on AI could lead to "workslop" or reviews that feel dehumanizing. Employees might also discount AI-generated feedback, questioning its authenticity.

Conversely, AI can help overcome human biases and memory limitations, and ensure managers don't miss crucial details due to time constraints. Some companies are also experimenting with AI systems that more directly assess employee output.

The integration of AI into performance reviews is an ongoing development, with companies like KPMG and Shopify already incorporating AI usage into their own employee evaluations.