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AT&T · Network Outage · Public Safety · Regulation
AT&T's wireless network experienced a nationwide outage on February 22, 2024, disrupting service for some of its 220 million Mobility subscribers and critically impacting 911 access and FirstNet operations, prompting investigations by the FCC, DHS, FBI, and Congress.
The outage, which AT&T attributed to an "incorrect process" during network expansion, affected various services including electronic payments, connected car technologies, and ride-hailing. While AT&T reported restoring service to all affected customers by 2:10 p.m.
CT, the disruption to 911 services varied by jurisdiction, with some areas reporting disabled lines or lack of location data. The federally funded FirstNet network, built and operated by AT&T, also experienced service disruptions, impacting public safety agencies.
The FCC requires wireless providers to notify the commission within 120 minutes of discovering an outage lasting at least 30 minutes, with potential fines for noncompliance. The incident may also influence the California Public Utilities Commission's decision on AT&T's request to end landline service obligations.
Congress is assessing new risks from 5G integration and considering expanding the FCC's Mandatory Disaster Response Initiative and increasing funding for 911 centers.
